REC HELP CENTER
Frequently Asked Questions
Find answers to common questions about our installation services, equipment, pricing, and support.
Installation
How long does installation take? +
Most single-camera installations take 30-45 minutes. Dual-camera setups (front + rear) typically take about an hour. Fleet installations with multiple devices may take longer — we'll give you an accurate time estimate when you book.
Will installation damage my vehicle? +
Absolutely not. We use non-invasive mounting techniques and route all wires through existing trim panels and headliner spaces. Your vehicle will look factory-original with completely hidden wiring and no damage whatsoever.
Do I need to be present during installation? +
We recommend being present so we can walk you through how to use your new equipment and answer any questions. However, it's not required — we can install while you're at work or busy with other things.
Where do you perform installations? +
We come to you! We can install at your home, office, parking lot, or fleet yard. Anywhere with a relatively flat surface and enough room to work around your vehicle works for us.
Do you install on any type of vehicle? +
Yes! We install on cars, trucks, SUVs, vans, semi-trucks, and even motorcycles. If you have an unusual vehicle type, just let us know when you book and we'll confirm compatibility.
Equipment & Brands
What brands do you install? +
We partner with industry leaders including Thinkware, Samsara, BlackVue, Motive, FitcamX, Vyncs, and more. We'll help you choose the right equipment based on your needs and budget.
Can I provide my own equipment for installation? +
In most cases, yes. If you've already purchased a dash cam or other device, we can install it for you. Contact us with the specific product details and we'll confirm compatibility and provide an installation quote.
What's the difference between the camera brands? +
Each brand has its strengths. Thinkware is known for excellent video quality and parking mode. BlackVue offers great cloud connectivity. Samsara excels for fleet management. We'll help you choose based on your priorities.
Do the cameras record audio? +
Most dash cameras can record audio, but this feature can be turned on or off based on your preference and local laws. We'll help you configure the settings during installation.
Pricing & Payment
What's included in the price? +
Our pricing includes the equipment, professional installation, all necessary hardware and wiring, and a warranty. There are no hidden fees — the price you see is the price you pay.
Do you offer financing? +
Yes, we offer financing options for larger purchases, especially for fleet installations. Contact us to discuss payment plans that work for your budget.
Are there any monthly fees? +
Basic dash cameras have no monthly fees. However, some advanced features like cloud storage, real-time GPS tracking, or fleet management dashboards may have optional monthly subscription costs. We'll explain all options clearly before you commit.
Do you offer fleet discounts? +
Absolutely! We offer significant volume discounts for fleets of 5+ vehicles. The more vehicles you have, the more you save. Contact us for a custom fleet quote.
Warranty & Support
What warranty do you offer? +
All installations come with a 1-year warranty on both parts and labor. Our Premium packages include a 2-year warranty. If anything goes wrong with the installation or equipment, we'll fix or replace it at no cost.
What if my camera stops working? +
Contact our support team and we'll troubleshoot the issue. If it's covered under warranty, we'll schedule a service visit to repair or replace the equipment at no charge.
Do you offer technical support? +
Yes! We provide ongoing technical support for all our customers. Whether you need help accessing footage, adjusting settings, or troubleshooting an issue, our team is here to help.
Can I upgrade my equipment later? +
Of course! Many customers start with a basic setup and upgrade later. We can add rear cameras, GPS tracking, cloud storage, or upgrade to newer models. We'll credit the labor from your original installation.
Fleet & Business
How quickly can you equip a large fleet? +
We can typically equip fleets of 10-50 vehicles within a week. For larger fleets, we deploy multiple crews to minimize downtime. We'll work with you to create an installation schedule that doesn't disrupt your operations.
Do you offer fleet management software? +
Yes, through our partnerships with Samsara, Motive, and other providers, we can set up complete fleet management solutions including real-time tracking, driver behavior monitoring, ELD compliance, and more.
Can you install ELD devices for DOT compliance? +
Absolutely. We install FMCSA-certified ELD devices that keep you fully DOT compliant. Our technicians will set everything up and train your drivers on how to use the system.
Do you provide invoicing for businesses? +
Yes, we provide proper invoicing, can work with PO numbers, and offer NET-30 terms for established business accounts. Contact our fleet team to set up a business account.
Still Have Questions?
Can't find what you're looking for? Our team is here to help.